Frequently Asked Questions
Everything you need to know about shopping with SportZone
How long does shipping take within New Zealand?
We offer nationwide delivery across NZ. Standard shipping typically takes 2-4 business days for the North Island and 3-5 business days for the South Island. Rural deliveries may require an additional 2 days.
What is your return policy for sporting equipment?
We offer a 30-day return policy for most items. Products must be in original, unused condition with all packaging intact. Please note that for hygiene reasons, certain items like swimwear or compression gear cannot be returned once opened.
Do you offer a warranty on high-performance gear?
Yes, all products sold on SportZone.co.nz come with a standard 12-month manufacturer warranty against defects. If you believe your item is faulty, please contact our support team with your order number and photos of the issue.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive an email containing a tracking link from our courier partner so you can monitor its progress to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as popular local payment options like Afterpay and POLi for secure bank transfers.
Do you offer bulk discounts for local sports clubs?
Yes, we love supporting the local community. If you are purchasing for a school, club, or team, please reach out to our sales team via the 'Contact Us' page for a custom wholesale quote.